Common Questions Regarding Household Cans
Broken wheels/lids or Cracked Cans — Sometimes in extremely cold weather plastic cans can harden over night and crack when the truck grabs them. Just notify the city, (phone numbers can be found here) and a new can will be delivered to you as soon as possible.
Can was not fully emptied — Sometimes frozen garbage can get stuck in the bottom of the can during winter, and grass clippings can get stuck in the hot summer. You can avoid both of these problems by putting your waste in bags. Call Ace to dump the rest of your can, and we will pickup as soon as possible.
Your can was not emptied — If you put out your recycling or garbage container following the can placement procedures, and it is missed, please call ACE Disposal at 801-363-9995. A customer response member will ask you your pickup day and record your address for the earliest possible pickup.
You need to sign up for a can OR get an extra can — Please call your city (phone numbers can be found here) to sign up for new service, recycling service, or an extra can. Your new can will be delivered as soon as possible.
When is Garbage/Recycling OR Bulk pickup day? — If you forgot your pickup day or just moved into the area, call Ace with your address or click on your cities link (found here) and find your address on their map.